Help and Contact

Answers to top questions

Where are my tickets?

Event organisers typically issue tickets very close to the event date, sometimes just 48 hours before. If you chose e-tickets or collect at venue, please make sure that you check your junk email folder for your tickets or collection instructions. If you haven't received them by this time, please call us on 0333 300 9911 straight away. If you chose to have your tickets sent by post, please contact the delivery company if a tracking number was issued or if not, call us on 0333 300 9911.

How will my tickets be delivered?

Delivery options and charges vary depending on the event. These will appear on the ticket selection page and may include:

  • Delivery by post, either Royal Mail or Special Courier.
  • E-tickets. These work in the same way as a paper ticket but with the added convenience that you can print them yourself.
  • Collect at venue. We'll send you information on where and when to collect your tickets on the day of the event.

Event organisers typically issue tickets very close to the event date, sometimes just 48 hours before. If you chose e-tickets or collect at venue, please make sure that you check your junk email folder for your tickets or collection instructions. If you haven't received them by this time, please call us on 0333 300 9911 straight away. If you chose to have your tickets sent by post, please contact the delivery company if a tracking number was issued or if not, call us on 0333 300 9911.

What happens once I've bought tickets?

You'll receive a payment confirmation and booking confirmation email with details of your ticket purchase within 24 hours. If you haven't received these emails, please check your junk email folder before you contact us.

If you've created an account, you can sign in to My Account and view your purchase history under the My Orders tab. To contact us regarding an order, select the event listed under "My orders", clicking "Ask a new question" to start a chat with customer services.

Event organisers typically issue tickets very close to the event date, sometimes just 48 hours before. If you chose e-tickets or collect at venue, please make sure that you check your junk email folder for your tickets or collection instructions. If you haven't received them by this time, please call us on 0333 300 9911 straight away. If you chose to have your tickets sent by post, please contact the delivery company if a tracking number was issued or if not, call us on 0333 300 9911.

If you've selected e-tickets or chosen to collect your tickets at the venue, it's important that you remember to bring:

  • A print out of your e-tickets OR a print out of your booking confirmation (for ticket collection at venue only).
  • The card used for payment
  • Photographic ID, such as a photo driving license or your passport.

If you don't have these with you, we can't guarantee your entry to the event.

How do I check my order has gone through?

You'll receive a payment confirmation and booking confirmation email with details of your ticket purchase within 24 hours. If you haven't received an email, please check your junk email folder before you contact us.

If you've created an account, you can sign in to My Account and view your purchase history under the My Orders tab.

My tickets haven't turned up, what should I do?

Event organisers typically issue tickets very close to the event date, sometimes just 48 hours before. If you chose e-tickets or collect at venue, please make sure that you check your junk email folder for your tickets or collection instructions. If you haven't received them by this time, please call us on 0333 300 9911 straight away. If you chose to have your tickets sent by post, please contact the delivery company if a tracking number was issued or if not, call us on 0333 300 9911.

What if the event is cancelled or postponed?

Sometimes an event organiser may need to reschedule or cancel an event. We'll take reasonable steps to inform you of any change or cancellation to your event, provided that we've been informed of such changes by the event organiser. However, it's your responsibility to check whether an event has been postponed, rescheduled or cancelled. We can't guarantee that you'll be informed of such change or cancellation before the date of the event.

For some rescheduled events, the tickets issued with the original event date will be valid and no further action is required. For other events, the original tickets need to be returned so that they can be exchanged - we'll be in touch if this is the case .If an event has been cancelled, we'll send you an email to notify you of any applicable refund process.

Take a look at our FAQs section for many other help topics.
To send a message to customer services about an existing booking:

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Thank you for your enquiry, . Sky Tickets Customer Services will reply to you within 48 hours.

Regards from the Sky Tickets team.