What happens once I've bought tickets?

You'll receive a payment confirmation and booking confirmation email with details of your ticket purchase within 24 hours. If you haven't received these emails, please check your junk email folder before you contact us.

If you've created an account, you can sign in to My Account and view your purchase history under the My Orders tab. To contact us regarding an order, select the event listed under "My orders", clicking "Ask a new question" to start a chat with customer services.

Event organisers typically issue tickets very close to the event date, sometimes just 48 hours before. If you chose e-tickets or collect at venue, please make sure that you check your junk email folder for your tickets or collection instructions. If you haven't received them by this time, please call us on 0333 300 9911 straight away. If you chose to have your tickets sent by post, please contact the delivery company if a tracking number was issued or if not, call us on 0333 300 9911.

If you've selected e-tickets or chosen to collect your tickets at the venue, it's important that you remember to bring:

  • A print out of your e-tickets OR a print out of your booking confirmation (for ticket collection at venue only).
  • The card used for payment
  • Photographic ID, such as a photo driving license or your passport.

If you don't have these with you, we can't guarantee your entry to the event.