How do I pick up my tickets at the venue?

We'll send you an email with details of the ticket pick-up point, collection times and any special instructions. Collect at venue instructions are set by the event organiser and may vary from event to event. Please read the email carefully for any additional guidance.

Collect at venue instructions are often sent very close to the event date, sometimes just 48 hours before. Please make sure that you check your junk email folder for your instructions and, if you haven't received them by this time, please call us on 0333 300 9911 straight away.

On the day, it's important that you remember to bring:

  • A print out of your e-tickets.
  • The card used for payment.
  • Photographic ID, such as a photo driving license or your passport.

If you don't have these with you, we can't guarantee your entry to the event.